Privacy Policies

Our Privacy Commitment to You 

We are committed to protecting your privacy and ensuring the confidentiality of your personal health information. 

The types of personal health information we collect may include your name, date of birth, health history, and records of the care provided to you. 

We collect, use and disclose personal health information for the following purposes: 

-To provide therapy or assessments to our clients

– To obtain payment for services provided (from you, Veteran’s Affairs, WSIB, your private insurer or others)

-To comply with our regulatory obligations to the College of Psychologists of Ontario, the College of Psychotherapists of Ontario, and the Ontario College of Social Workers and Social Service Workers

-To advise clients about special events or opportunities (with expressed consent to do so) 

-For other purposes permitted by law 

We will collect, use, and disclose only as much personal health information as is needed to achieve these purposes. You can withhold or withdraw your consent to the collection, use or disclosure of your personal health information by contacting us (details below).

Access to Health Records 

You have the right to seek access to your health records that we keep and to ask us to correct a record if you believe it is inaccurate or incomplete. Please contact us for more information. 

Questions or Concerns? 

If you have questions or want to make a complaint about our privacy practices, please contact: Heather Anderson at [email protected]; 613-499-9939

You also have the right to complain to the Information and Privacy Commissioner of Ontario at the address below if you have concerns about our privacy practices or how your personal health information has been handled: 

Information and Privacy Commissioner/Ontario 

2 Bloor Street East, Suite 1400

Toronto, Ontario

 M4W 1A8 

Telephone: Toronto Area (416/local 905): (416) 326-3333 

Long Distance: 1 (800) 387-0073 (within Ontario) TDD/TTY: (416) 325-7539 FAX: (416) 325-9195 www.ipc.on.ca 

*Information taken from the College of Psychologists of Ontario